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Terms & conditions

1. Relevance

These terms and conditions apply on all our offers and on all our agreements. focuses on the European market.

2. Acceptance of Orders

All orders submitted through our website are confirmed by e-mail after submission, no order should be deemed to be accepted with out this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for certain items for delivery to certain countries. Errors and mistakes are fully the risk of the buyer.

3. Payment

Payment is due within 7 days after placing the order. If your payment has not been received within this period the articles ordered may no longer be available or not available at the same price. You can then order the article again for the correct new price.

Reclamation doesn't not give the right to suspend the payment.

Debt comparison is never allowed.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4. Age of Consent

When placing an order you are declaring that you are the appropriate legal age to purchase the item. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

5. Delivery

Subject to availability, will use its reasonable endeavours to deliver the goods you have ordered, within 10 work days of you placing the order, but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control. We will deliver the goods direct to the address you specify when you submit your order.

Once delivered, the goods will become your property (provided they have been paid for in full) and your responsibility and will not accept any liability for their loss, damage or destruction after they have been delivered. Certain deliveries must be signed for.

If the goods you order are not available, for whatever reason, will inform you of the position by e-mail (at the address provided with your order details) or telephone. If the goods are temporarily out of stock, we will ask if you wish to wait for the goods to become available. Unless you advise us of your wish to do so, will refund the money payed for the goods by bank. The refund will be made as soon as possible and in any case within 28 days of notifying you of the non-availability of the goods. The customer makes sure his/her bank account details are known to

6. Shipping

Shipping is done at the risk and cost of The choice of shipping company and packing is up to The time of legal delivery is the time the goods leave

7. Rembours

If an order delivered under rembours is refused or not collected from the post office by the buyer, will charge the buyer with costs for rembours and administration.

8. Prices

The prices for goods and services displayed for sale on this website are as set out on the website. All prices are in Euro (€), inclusive of VAT. Delivery and handling may be charged in addition, and any such additional charges are clearly displayed under 'Shipping Costs' and 'Handling Costs', where they apply.

Prices may change at any time prior to (but not after) acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact you by e-mail (at the address provided with your order details) or telephone you, to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide you with a full refund of any monies debited.

9. Complaints

Complaints about the quality of goods which only become apparent after delivery must be reported preferably by e-mail or in writing to within 7 days of the date recorded on the delivery note. In failing to do so considers to have fullfilled its obligations. When delivered products to do not correspond to the agreement, will replace them after receival of the goods or refund the buyer for the amount of the purchased goods. You can reach our customer service using our email-form.
Returning goods is done at the cost of the buyer. does not accept shipments for which we have to pay. In the case of a mistake of or in case of warranty the shipping costs will be refunded afterwards.

10. Disputes

Disputes between and the buyer must be brought before the courts of the Netherlands who will have exclusive jurisdiction, and must be governed and interpreted in accordance with the laws of the Netherlands.

11. Buitengerechtelijke incassokosten

Indien wij wegens niet-nakoming van de overeenkomst door de koper kosten van rechtsbijstand moeten maken, is de koper verplicht de kosten volledig aan ons te vergoeden.

12. Overmacht

Indien door overmacht niet aan haar verplichtingen kan voldoen, worden die verplichtingen opgeschort voor de duur van de overmachtstoestand. Indien de overmachtstoestand 14 dagen heeft geduurd, hebben beide partijen het recht de overeenkomst geheel of gedeeltelijk door middel van een schriftelijke verklaring te ontbinden zonder recht op enige (schade)vergoeding. Onder overmacht van wordt verstaan elke van haar wil onafhankelijke omstandigheid, waardoor de nakoming van haar verplichtingen jegens de koper geheel of gedeeltelijk wordt verhinderd of waardoor de nakoming van haar verplichtingen in redelijkheid niet van haar gevergd kan worden, ongeacht of die omstandigheid ten tijde van het sluiten van de overeenkomst te voorzien was. Tot die omstandigheden worden ook gerekend stakingen, uitsluitingen en stagnatie of andere problemen bij de toeleveranciers en/of maatregelen van enige overheidsinstanties. Partijen zullen elkaar zo spoedig mogelijk van een (mogelijke) overmachtstoestand op de hoogte stellen.

13. Garantie

Met betrekking tot producten van derden is tot geen verdere garantie gehouden dan die welke zij van haar leverancier heeft verkregen of welke de leverancier rechtstreeks aan de eindgebruiker verleent.

Wanneer sprake is van ondeskundig gebruik, verkeerd monteren of andere oorzaken die buiten de invloedssfeer van liggen, komt de garantie te vervallen. De garantie strekt zich te nimmer uit tot vergoeding van kosten of schade doordat de koper zelf wijzigingen of reparaties aan de producten verricht of doet verrichten dan wel indien de producten voor andere doeleinden zijn aangewend dan waarvoor deze zijn bestemd, dan wel op onzorgvuldige of onoordeelkundige wijze zijn behandeld of onderhouden. is tot geen andere garantie gehouden dan in dit artikel bepaald.

14. Aansprakelijkheid

Voor enige directe of indirecte schade waarvoor in deze voorwaarden de aansprakelijkheid niet uitdrukkelijk heeft aanvaard zal niet aansprakelijk zijn, behoudens schade veroorzaakt door opzet of grove schuld/nalatigheid aan de zijde van

De klant vrijwaart te dezer zake tegen alle aanspraken van derden.

De aansprakelijkheid van blijft ten allen tijde beperkt tot de hoogte van het factuurbedrag van de betreffende levering dan wel het bedrag dat de klant maximaal in rekening had kunnen brengen.

De beperking van de aansprakelijkheid zoals bepaald in dit artikel geldt op gelijke wijze voor medewerkers, werknemers en alle andere personen die door ter uitvoering van de overeenkomst worden gebruikt.

15. Overige bepalingen

In geval afzonderlijke in deze voorwaarden opgenomen bepalingen geheel of gedeeltelijk hun werking zouden verliezen, zal dit geen consequenties hebben voor de geldigheid van de overige bepalingen van deze voorwaarden.

In alle zaken waarin niet wordt voorzien door deze leveringsvoorwaarden beslist altijd de directie van

Last change: 13 september 2006.


Other questions in this category

Please note that we are still working on translating all pages and that some pages and information may still appear in Dutch.